![]() ![]() Remote desktop connection tools should be designed to be easy to use and to provide multi-monitor desktop support for Mac, Windows, and Linux operating systems-meaning when accessing a user’s workstation, you can switch between viewing each of their monitors with the click of a button. However, user reliance on multi-monitor displays doesn’t have to be a technical support challenge. If a user’s workstation features two or more monitors, attempting to maneuver between view screens or dragging and dropping files could be difficult during high traffic periods. In many cases, using remote desktop software to troubleshoot and resolve a user’s issue is as effective as working on the problem in person-only a much more efficient use of time and resources. Of course, remote desktop software can be a useful tool for IT departments because it allows technicians to access or control users’ computers from a remote location. Support technicians need full access to an end user’s visual display. Remote Access and Multiple Monitor Compatibility Of course, since using multiple monitors has become common-if not expected-the ability to provide multi-monitor desktop support has become likewise essential.įor help desk techs looking for multi-monitor desktop support in their remote desktop troubleshooting tools, I suggest starting with Dameware ® Remote Everywhere from SolarWinds, and I explain why below. The ability to see multiple applications at once, or to more easily drag and drop files between finder windows, may seem like a minor increase in the accessibility, but over time, the ease of access not only improves productivity, but can also improve a user’s satisfaction, morale, and mood. The Parallels® RDP Client for Mac client allows Mac workstations to connect to a Windows remote machine using Remote Desktop Protocol (RDP), which is an essential component of Microsoft’s Remote Desktop Services thin client architecture.Consumers have been curious about the benefits of using multi-monitor displays for years now, and according to some studies, using multiple monitors can increase a user’s productivity by up to 30% or more. ![]() RDP was originally intended to connect workstations and thin clients across Windows networks. ![]() RDP has since grown to become a leading protocol for connecting desktop machines and thin clients to each other. ![]() Microsoft has its own RDP client for Mac, which is improving constantly and currently supports connections to machines running Windows versions other than the Home edition, like Windows 10 Professional. While not supporting AirPrint, it is free to use and available for download from the Microsoft Store, Google Play and the Mac App Store.Īpple also provides a remote desktop client for Mac, which uses the virtual network computing (VNC) protocol and allows connections to non-macOS machines. It is priced at $79.99 per license in the Mac App Store. Parallels RDP for Client for Mac has an extensive feature set, including multiple-monitor support, universal printing, graphics acceleration with RemoteFX, and device redirection for remote sound, local drives, and two-way clipboard copy and paste. Network access is secure with the use of Secure Sockets Layer (SSL) and/or network level authentication. ![]()
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